No. All orders must be placed online through our web site.

We do not currently offer gift cards or gift messages. All orders are packaged in a leather jacket bag. Within the bag the items are packed in tissue and, where relevant, shipped with a garment bag, or a dust bag.

Once you have placed an order, we will send you an order acknowledgement email. Please contact support@leatherfactoryshop.com with your order detail if you do not receive this email.

No. If an item is listed as out of stock it is no longer available to purchase. For selected items you can place a pre-order or back-order.

Yes. At certain times during the year, selected items from the new season collection will be available for pre-order up to four weeks prior to dispatch from our Factory warehouse. To keep informed about the launch of new season collection, please subscribe to our regular newsletter.

Pre-order items are selected items from our new season collection that are available for order up to four weeks prior to dispatch from our factory warehouse. Pre-order items will have an estimated dispatch date shown on the product details page. Please note that this is an estimated date and actual delivery may be earlier or later. Once pre-order items are added to ‘your cart,’ they will also be marked at checkout with the estimated dispatch date. Pre-order items will be authorized for payment at the time they are ordered. Full payment will be charged upon dispatch. You will receive an email from us when the item is dispatched from our distribution centre. Please note that we can only accept payment by credit or debit card for pre-orders.

Back-order items are items that we are awaiting delivery of into our Factory warehouse. Back-order items will have an estimated dispatch date shown on the product details page. Please note that this is an estimated date and actual delivery may be earlier or later. Once back-order items are added to ‘your cart,’ they will also be marked at checkout with the estimated dispatch date. Back-order items will be authorized for payment at the time they are ordered. Full payment will be charged upon dispatch. You will receive an email from us when the item is dispatched from our factory warehouse. Please note that we can only accept payment by credit or debit card for pre-orders.

Yes. Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Privacy Policy

We include as much information as possible within the product page for each item. On each product page, there is a complete description and a number of tabs which include detailed information about fabric composition, care instructions and exact dimensions. We also show the product in great detail through images with a full zoom option. If there is any further information that you require about an item(s) please Contact Customer Service.

To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit. If you are still unsure which size to order please Contact Customer Service for guidance.

Payment can be made using the following credit or debit cards: Visa, Mastercard, Amex. Please check our Payments.

Yes. All orders can be cancelled at any time before they are dispatched. Typically, all items will be made on order and dispatched within three business days of order confirmation. It is not possible to cancel an order after an item is dispatched. To cancel an order please contact our Customer Service Team.

We always send email on every process like order confirmation, order ready, order dispatch or order delivery. Or you can contact our Customer Service Team.

Please see here for current shipping charges.

We deliver to the following countries on a DDP (Delivery Duty Paid) basis: Norway, Switzerland & Turkey. This means all import duties / customs taxes and local sales taxes are calculated and included in your final checkout payment. Applicable duty will be displayed once all the shipping information has been entered.

Please click here for latest delivery times.

We aim to ensure that all orders pass through customs as quickly as possible, but we cannot be held liable for any orders held in customs.

New delivery destinations have arrived! Leather Factory Shop now serves over 50 countries worldwide. To see where we deliver to please view our Shipping Destinations

New delivery destinations have arrived! Leather Factory Shop now serves over 50 countries worldwide. To see where we deliver to please view our Shipping Destinations

Yes. Once your order is dispatched from our Factory warehouse, you will receive an email with order details, payment confirmation and a tracking link. If you require any further assistance please contact our Customer Service Team

No. We can only ship your online order to one location. Please place separate orders for multiple delivery addresses.

No. We do not deliver to PO Boxes, Military Bases or Freight Forwarding Addresses.

Unfortunately we are unable to change the address on an order already placed. However if your order has been placed within 24 hours it may be possible to cancel it and replace your order using another address. Please contact Customer Service to find out more.

If your order has been damaged on delivery, please contact our Customer Service Team within 48 hours of delivery.

Returns are simple and complimentary. For details on how to complete a return please visit our Returns Section

Unless faulty, we are unable to accept returns on selected item(s) that are made to order.

Yes. Please visit our returns and refunds page for further information. Please note we can only exchange for a different size of the same product/style.

Please visit our Customer Service page for full contact details.

We include as much information as possible within the product page for each item. On each product page, there is a complete description and a number of tabs which include detailed information about fabric composition, care instructions, country of origin and exact dimensions. If there is any further information that you require about an item(s) please Contact Customer Service

Please contact Customer Service or one of our stores for further advice.

You can unsubscribe by clicking on the unsubscribe link in our newsletter.